Frequently Asked Questions

Install Silverlight on your new PC.

Then copy all the Stamp Organiser files in the My Documents folder from the old to the new PC

-------If this does not work read on---------

Development of the British Stamp Organiser began in 2005 when most PCs ran on 32bit machines.

Since then PCs have improved and most new PCs only run on 64bit.

Whilst British Stamp Organiser works  on 32bit platforms it probably will not install on 64 bit computers.

A possible way around this is to keep your old 32 bit machine and then use this exclusively

for the Stamp Organiser.

YES - British Stamp Organiser works on Windows Xp (SP3), Vista, Windows 7, 8 and 10.

It also works on a Mac (Intel) but NOT ipads or iphones.

If you are having problems installing the stamp organiser you can follow these instructions here: https://www.stamporganiser.co.uk/content/InstallStampOrganiser.html

In most instances this problem can be solved by installing the Stamp Organiser with Internet Explorer.

If you are using Windows 10 you can find Internet Explorer under 'Windows Accessories'

If that fails, then install Firefox v52.9 and try again

Once installed you do not need a browser for the program to work

If you still have problems installing the program, email support@stamporganiser.co.uk

1. Make sure the Organiser is closed.
2. Go to www.stamporganiser.co.uk/install/
3. When the button saying "Installed, right click here to uninstall" appears right click on the button and click "Remove this application".
4. Clear your browsers cache and restart your computer.
5. Go to www.stamporganiser.co.uk/install/
6. Refresh the page and click the button "Install British Stamp Organiser 7"

1. On your old computer go to "MENU > Create Backup" within British Stamp Organiser.
2. Transfer the backup file to your new computer.
3. Now you'll need to install the British Stamp Organiser on to your new computer by going to www.stamporganiser.co.uk/install.
4. Sign in with your email address and password.
   You do not need an activation code or a product code as the British Stamp Organiser knows what you have purchased based on your email address.
5. From within the British Stamp Organiser on your NEW computer go to "MENU > Restore Backup" and select the Backup you've just transfered.

1. On your Mac go to "Main Menu > Create Backup" and create a backup file.
2. Copy this Backup to a pen drive or CD
3. Transfer the Backup to your PC
4. Install the British Stamp Organiser on to your PC by going to www.stamporganiser.co.uk/install
5. Sign in with your email address and password.
   You do not need an activation code or a product code as the British Stamp Organiser knows what you have purchased based on your email address.
6. Open the Organiser on your PC
7. Go to "Main Menu > Restore Backup" and select the backup you've just transfered.

1. On your PC go to "Main Menu > Create Backup" and create a backup file.
2. Copy this Backup to a pen drive or CD
3. Transfer the Backup to your Apple MAC
4. Install the British Stamp Organiser on to your Mac by going to www.stamporganiser.co.uk/install
5. Sign in with your email address and password.
   You do not need an activation code or a product code as the British Stamp Organiser knows what you have purchased based on your email address.
6. Open the Organiser on your Mac
7. Go to "Main Menu > Restore Backup" and select the backup you've just transfered.

The CDs have been made available in order that the British Stamp Organiser can be purchased as a gift. The recipient is then able to download the program with their own contact details.

The CDs do NOT contain the program, only the instructions on how to download, which are already on the website.

The CD will NOT help you if you are having downloading / installing problems.

If you cannot install the free trial version, you will not be able to install the full purchased version.

The free trial version has all the same functions and by trying this out, you will be able to assess whether it is worth purchasing the full version,i.e. whether it is suitable for your requirements.

You must NOT purchase the Organiser until you are satisfied that the the trial version works OK on your PC

For each new stamp issue Royal Mail impose two embargo dates, which as dealers / cover producers we have to adhere to.

In the main, we are normally able to feature our first day covers on the website (not the Organiser) a couple of weeks before the issue date. Then, maybe a week nearer to the issue, we can show the actual stamps, presentation packs, stamp books etc on the website.

The Stamp Organiser uses the same database as the website. Therefore the database should update on each new issue date. You are then normally able to see the new images and details on the issue date. In order to see the new stamps etc you need to go to the MAIN MENU tab >CHECK FOR BROWSE FOR UPDATES

Royal Mail are increasingly issuing high profile issues which often mean that the time we have to add everthing to the Organiser is very limited. In these cases you need to be patient - we do aim to get everything uploaded as soon as possible.

In addition to the above I am reliant on an outside party to make the update. This is totally outside my control.

If you wish to carry on using the Stamp Organiser, you will just have to be patient. It is not the end of the world if you have to wait a few days. I am doing my best.

If you feel that the Stamp Organiser falls short of your expectations, there are others on the market..

1. Remove your current version of British Stamp Organiser.
   On windows you can go to your Programs and Features window and remove the organiser from there, Or:
   Go to www.stamporganiser.co.uk/install Once there you'll need to right click on the button that says "Installed, right click here to uninstall" and select "Remove this application.".
2. Clear your web browsers cache.
3. Restart your computer.
4. Install British Stamp Organiser 7.1.1
   Go www.stamporganiser.co.uk/install and click the "Install British Stamp Organiser" button.

1. Open the Control Panel of your PC
2. Open the REGION dialogue box
3. Click on button 'ADDITIONAL SETTINGS' - near bottom of window
4. Click on CURRENCY tab
5. Make the necessary changes. ( To UK Settings )
6. Click OK

1. If you continue to get this error message please try deleting the following folders.
   "My Documents > British Stamp Organiser > BFDC.db"
   "My Documents > British Stamp Organiser > Preferences.db"
   "My Documents > British Stamp Organiser > settings.db" - if it's there.
   
   Please note: the above is only asking you to delete three folders their names: BFDC.db, Preferences.db and Settings.db
   
   
2. If you still continue to get the error message then it is most likely that you have a firewall that is blocking the British Stamp Organiser from downloading from the internet.
   
   Please turn off your firewall and delete the above folder again.
   
   Now open the organiser. If it now works you will have to turn your firewall back on. You now need to add an exception to allow the British Stamp Organiser to download from the internet.
   Note: You do not need to add an exception for our website: www.stamporganiser.co.uk You only need to add an exception for the application (program) running on your computer, i.e. the British Stamp Organiser.
   
3. If you are still getting the error message then please turn of your 'User Account Control' and then try the above again.
   
   
4. If you still are getting the error message then you'll have to try to un-install the Organiser and re-Install the Organiser. You will not lose your data by doing this.

1. First you'll need to un-install Silverlight.
2. Restart your computer.
3. Install Silverlight again from here www.microsoft.com/getsilverlight/

1. First you need to create your new collections.
2. Then sort your existing collection to make it easier to select what you want to move.
3. Then multi-select the items you want to move, e.g. click on a row (the start of your big selection). Hold down shift and click on another row (the end of your selection) and every row between your two selections can now be moved en-bloc.
4. Right click the selected items and select move - or click move at the top left of the window.
5. You will be asked which collection you want to move the items into. Select the desired collection and click move.
6. Repeat the above steps until all the items you want to move have been moved.

You need to allow the silverlight extention.

 
1. Go to safari's Preferences Window

 
2. Click on the security tab.
3. Make sure the Internet plug-ins tick box is ticked
4. Click on "Manage Website Settings..."

5. Click on Silverlight
6. Change the drop down option to Allow or Allow unsafe

Click on Done

Please try again.

Copy and paste this link into your browser for a guide on how to install British Stamp Organiser on Mac OS 10.12 or 10. 13 (Sierra & High Sierra)

http://dl.bfdc.co.uk/Installing_with_Sierra_and_High_Sierra.pdf

How to create Reports:

Click on the Reports tab and choose from option tabs: Collection, Purchased Filter, Type Filter and Order By

Click on either Create Itemised Report or Create Standard Report

Click on the SAVE tab in the Options Bar and select which File type you require from the list

New window  ‘Export Settings’  appears - Choose the options you require.

Click on OK

SAVE AS window opens

Select location where you wish to keep report

At the foot of the window enter a File Name

Click SAVE

Open the Stamp Organiser

Click on Main Menu tab

Select Options

Click on Images tab

Click on Clear BFDC Image Cache

Click Save Changes (bottom of window)

Close Stamp Organiser

Restart you PC

If your Stamp Organiser crashes every time you do a particular task, follow these steps to report the issue to us:

Within the Stamp Organiser click on the MAIN MENU tab

Select: OPTIONS > DIAGANOSTICS > then tick the 'CREATE LOG FILE' box > then the 'SAVE CHANGES' button

Now repeat whatever you did to make the Stamp Organiser crash.

You will now find a log.txt file in the folder "Documents > British Stamp Organiser"

Send an email to support@stamporganiser.co.uk attaching the log.txt file and provide us with step by step instructions you took to make the stamp organiser crash.

• Are you are using a Mac or a PC and which version of your operating system you are using?
• Which of these are you having a problem with?
  • the trial version
  • the full version
  • the CD bought from Royal Mail
  • the CD bought from BFDC Ltd
  • renewing yearly subscription
• Where does the problem occur?
• At what point does the error occur? or At what point does the program stop working?
• If it is an installation problem, let us know exactly what you have done up to the point the problem arises.
• If there is an error message, you need to inform us what the error messages says – you can do this by copying and pasting the error messages into your email, or better still, take a screen shot.

• Find the stamp issue to which the stamp on the cover relates.
• Browse first day covers for that issue.
• Click on ‘Add FDC for Stamp Issue’ (No Image) - top left corner of window displaying search results.
• You can now enter all the details relating to the cover in the ‘New Item’ window, including changing the ‘Cover Title’ - top right of ‘Item Details’.
• Alter the ‘New Issue Date’ to the date of the postmark on the souvenir cover

• If the FDC search buttons says loading then please wait.
• Once the Show FDC button is visible Tick the "Include all search types" box.
• Change the year to ALL
• Click on - Show First Day Covers

How to create Reports & Export Data: 

Click on the Reports tab (top tab)

Select the various options available, e.g. 'Entire Collection', 'Purchased Items' etc

Select type of Report, e.g. 'Create Itemised'

New Reports window opens

Click on the 'Save' tab and choose appropriate file type

New window  ‘Export Settings’  appears.

Click on 'Save' and choose appropriate option(s)

Click OK